Frequently Asked Questions
What is the refund policy?
Vendor fees are non-refundable. If you cannot attend, please notify the market manager and you will forfeit you fees. Vendors cannot swap their booth with another vendor. All vendors must apply and be approved by the market manager. Refunds and credits are ONLY provided if the market manager cancels or postpones the market.
Can I pick where in the venue my booth will be?
The market manager creates the floor plan. We do take requests but we do not guarantee that we can accommodate your request. If you would like a larger space or corner booth, please indicate that on your application form.
Can I leave the market early?
No, all vendors are expected to stay till the end of the market. Leaving early is extremely disruptive to your fellow vendors and could impact their sales. We ask that all vendors stay to the very end unless they have an emergency.
How much is the total vendor fee after tax?
Vendor fees for all of our markets are listed here on our website.
**PLEASE follow the payment instructions listed in the acceptance email.
I have made payment. Now what happens?
Once payment is made, and deposited by the market manager, your spot for the market date(s) have been secured. We will send out a social media promo package email about 1-2 weeks prior to the market. We will then send out a market policies / procedures / floor plan email approx. 2-3 days prior to the market.
I just received my acceptance email, When are payments for your markets due?
All payments are due by the deadline indicated on the acceptance email. If payment is not received by the deadline, we will offer the spot to another vendor on our waitlist.
What time are doors open for vendors to set up?
We will then send out a market policies / procedures / floor plan email approx. 2-3 days prior to the market with all of this information.
Is there Wi-Fi at the venues?
There is free Wi-Fi available at the Heritage Hall and the Pipe Shop. We also have events at other locations that may or may not have secure free Wi-Fi.
Is there parking available at the venues?
At Heritage Hall, vendors can park on residential streets in the blocks surrounding the venue. Please DO NOT PARK in the alley behind the venue, especially in the parking spaces that belong to other shops on the block (even if it’s just for 5 minutes) - you will be towed at your own expense.
At the Pipe Shop, there are 2 underground parking lots nearby and other lots nearby. There is also street parking, although they are 2-3 blocks away.
How big will my booth be?
Table space per booth is 3 ft. x 6. ft. Your total booth space is approximately 4 ft. x 7 ft. (just enough for a 3 ft. x 6. ft. rectangular table).
Are there washrooms at the venues?
There are washrooms available at both venues. If you need to leave your booth at any moment, our team can wait at your booth while you take a break (or neighbouring booths can support).
Is there electricity at the venues?
Heritage Hall and Pipe Shop: There are plugs available at both venues, please bring extension cords if your setup requires electricity.
Other venues: Depending on the venue, we may or may not have access to electricity. We will notify all vendors of this ahead of time.
Are dogs allowed at the venues?
Yes, The Pipe Shop and Heritage Hall are dog-friendly venues 🐕
Is there an ATM at the venues?
There will not be an ATM at The Pipe Shop or Heritage Hall. We recommend you get a remote payment portal (such as Square).
Do you have change rooms at the venues?
No, there are none. Vendors often set up their own change room. Please let us know if this is required and we will do our best to accommodate you.
Will there be a microwave and fridge available?
At Heritage Hall, there is a kitchen with a fridge and microwave if you would like to bring your lunch or any snacks with you. There is no microwave or fridge available at The Pipe Shop.
What should I bring for my setup besides my products?
For The Pipe Shop markets, you will have to bring your own table and chair. For Heritage Hall markets, 1 chair is included for each vendor (there are extra chairs available if you need), you can rent a table for $15/market or bring your own. At both venues, we recommend that you bring lamps for lighting, extension cords (if electricity is required for your setup), and cash or a payment portal, table cloth and anything that makes your booth stand out.
**PLEASE DO NOT tape or staple anything to the walls and rented tables.
Do I have to clean up my booth at the end of the market?
At The Pipe Shop and the Heritage Hall, everything you bring is required to be removed at the end of the market. Please do not leave any boxes or packaging behind and leave the venue as it was when you came in. Vendors will have 1 hour to take down their booths after the market ends.
**Garbage in / garbage out policy. Please do not leave your garbage and boxes in the bathrooms.
Can I leave my booth as is on Saturday evening if I’m also a vendor on Sunday for 2-day markets?
We will make sure everyone has left the venue on Saturday evening and then lock up. You can leave your booth as is, then you will be set up for Sunday morning – no one will enter the space after we lock up. Please bring a tablecloth to cover your table overnight.
**PLEASE Note: vendors are leaving their products at their own risk. We highly recommend every vendor to get insurance for your business / products, but this is not mandatory. For insurance, you can check Fox Quilt for a quote.
I am a food based business. What do I need to do to participate?
All food based business will need to be prepared in commercial kitchens. The market manager will complete all forms needed for Vancouver Coastal Health authorization. The vendor must provide the address to the commercial kitchen they produce out of to be included in the VCH application forms.
If for any reason VCH does not approve the vendor, the market manager will fully refund the vendor.