Frequently Asked Questions

Setup and market hours
extras
Booths and Event Rules
Payments and Refunds

Payments, Refunds, and Cancellations

  • Vendor fees are non-refundable. If you cannot attend, please notify the market manager and you will forfeit your fees. Vendors cannot swap their booth with another vendor. All vendors must apply and be approved by the market manager. Refunds and credits are only provided if the market manager cancels or postpones the market.

  • Vendor fees for all of our markets are listed here on our website. Please follow the payment instructions listed in the acceptance email.

  • All payments are due by the deadline indicated in the acceptance email. If payment is not received by the deadline, we will offer the spot to another vendor on our waitlist.

  • Once payment is made and deposited by the market manager, your spot for the market date(s) has been secured. We will send out a social media promo package email about 1–2 weeks prior to the market. We will then send out a market policies, procedures, and floor plan email approximately 2–3 days prior to the market.

Booth sharing, placement and event rules

  • The market manager creates the floor plan. We do take requests, but we do not guarantee that we can accommodate your request. If you would like a larger space or a corner booth, please indicate that on your application form.

  • No. All vendors are expected to stay until the end of the market. Leaving early is extremely disruptive to your fellow vendors and could impact their sales. We ask that all vendors stay to the very end unless they have an emergency.

  • Please notify the market manager ASAP. You must be set up and ready to go before the market begins or you will have to forfeit your table.

  • Yes, absolutely, you can bring helpers 🙂. If you would like to share a booth with another vendor, you can do that as well, just please select the shared booth option on the application.

Setup and market hours

  • We will send out a market policies, procedures, and floor plan email approximately 2–3 days prior to the market with all of this information.

    • Setup: 3:00 PM – 5:00 PM

    • Market hours: 5:00 PM – 10:00 PM

    • Take down: 10:00 PM – 11:00 PM

  • There is free Wi-Fi available at Heritage Hall and The Pipe Shop. We also have events at other locations that may or may not have secure free Wi-Fi.

  • Heritage Hall: How big will my booth be?
    For Heritage Hall, there are 3 different booth sizes. Depending on your booth size, please make sure to stay within those limits. There will not be space for extra racks, shelves, or displays beyond your allotted space (4x8, 4x6, or 4x3).

    • A 3x4 booth only fits a 3x3 table + 1 chair. It will not fit a 3x4 table.

    • A 6x4 booth only fits a 6x3 table + 2 chairs.

    • An 8x4 booth fits a 6x3 table + small shelf or an 8x3 table + 2 chairs.

    The Pipe Shop: How big will my booth be?
    There are 2 booth sizes at The Pipe Shop. Please plan your setup carefully as there will not be room for extra tables, stands, racks, or shelves beyond what fits in your space.

    • 6x4 booth space: fits only a 6x3 table + 2 chairs and will not fit any extra tables, stands, or shelves.

    • 8x4 booth space: fits one 8x3 table OR one 6x3 table + small rack or shelf + 2 chairs.

  • At both venues, we recommend you bring lamps for lighting, extension cords (if electricity is required), cash or a payment portal, a table cloth, and anything that makes your booth stand out.

    Please do not tape or staple anything to the walls or rented tables.

  • Heritage Hall: Vendors can park on residential streets in the blocks surrounding the venue. Please do not park in the alley behind the venue, especially in the parking spaces that belong to other shops on the block (even if it’s just for 5 minutes). You will be towed at your own expense.

    The Pipe Shop: There are 2 underground parking lots nearby and other lots nearby. There is also street parking, although they are 2–3 blocks away.

  • The Pipe Shop: You must bring your own table and chair.

    Heritage Hall: 1 chair is included for each vendor (extra chairs are available if you need). You can rent a table for $15 per market or bring your own.

  • There are washrooms available at both venues. If you need to leave your booth at any moment, our team can wait at your booth while you take a break (or neighbouring booths can support).

  • Heritage Hall and The Pipe Shop: Plugs are available at both venues. Please bring extension cords if your setup requires electricity.

    Other venues: Depending on the venue, we may or may not have access to electricity. We will notify all vendors of this ahead of time.

Extras

  • I am a food-based business. What do I need to do to participate?

    All food-based businesses will need to be prepared in commercial kitchens. The market manager will complete all forms needed for Vancouver Coastal Health authorization. The vendor must provide the address to the commercial kitchen they produce out of to be included in the VCH application forms.

    If for any reason VCH does not approve the vendor, the market manager will fully refund the vendor.

  • Yes. The Pipe Shop and Heritage Hall are dog-friendly venues 🐕

  • There will not be an ATM at The Pipe Shop or Heritage Hall. We recommend you get a remote payment portal (such as Square).

  • Heritage Hall: There is a kitchen with a fridge and microwave if you would like to bring your lunch or any snacks with you.

    The Pipe Shop: There is no microwave or fridge available.

  • At The Pipe Shop and Heritage Hall, everything you bring is required to be removed at the end of the market. Please do not leave any boxes or packaging behind and leave the venue as it was when you came in. Vendors will have 1 hour to take down their booths after the market ends.

    Garbage in, garbage out policy. Please do not leave your garbage and boxes in the bathrooms.

  • Can I leave my booth as is on Saturday evening if I’m also a vendor on Sunday for 2-day markets?

    We will make sure everyone has left the venue on Saturday evening and then lock up. You can leave your booth as is, then you will be set up for Sunday morning. No one will enter the space after we lock up. Please bring a tablecloth to cover your table overnight.

    Please note: Vendors are leaving their products at their own risk. We highly recommend every vendor gets insurance for their business and products, but this is not mandatory. For insurance, you can check Fox Quilt for a quote.